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 Group
1
The Client
Group 1 Software is a leading provider of customer relationship
management (CRM)-enabling software solutions for over
2,500 customers in industries like financial services,
telecommunications, and e-commerce. Group 1 creates and
implements software solutions that improve communications
between businesses and their customers.
The Challenge
Group 1 Software approached Internet Ideas @Work looking
for a way to automate their busy software release schedule.
With products in different stages of development and short
life cycles, Group 1 needed a more efficient way to track
their project workflows. Group 1 originally envisioned
a project wizard that would aid in the creation and tracking
of projects.
The II@W Solution
Building from the original idea of a project wizard, II@W
created a workflow management application on Group 1's
intranet to automate and track the work of developers
from the creation of source code to final release. Features
such as automatic error notification and status logs enhance
each team's ability to manage their projects. In addition,
Group 1's Project Tracking System (PTS) was also designed
to allow various administrative functions including adding
and removing users, assigning users different rights,
and managing the email notification mailing lists. The
application designed by Internet Ideas @Work:
- Increases automation and enhances communication
throughout the development lifecycle
- Gives managers ability to filter and report project
status information
- Is scalable and could be customized to serve other
departments and divisions
Internet Ideas @Work created an application that turned
a project-tracking problem into a versatile and comprehensive
solution.
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